Michael Reid
Articles
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Refund policy
This information should be studied carefully to avoid possible misunderstanding in our future collaboration. Since offering non-tangible irrevocable goods we do not make refunds once the order is...
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Template files are lost
What we can do for you if your theme files are lost. If you lost your Zendesk template files, you can request them to be resent to you. Please contact us. You’ll be forwarded to one of our specia...
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What can be changed?
This article will tell you about all possible changes you can make to your theme and how we can help you with it. The answer is "Everything!" This option is available for customers with Guide Profe...
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Branding service FAQ
Learn what can be done with this type of service. Questions Our Branding service is the fastest and cost-saving way to make your Help Center look like a part of your main website. Explore some de...
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Formatting content 🎨
The variety of possible changes is really amazing, you will be surprised how many of them we have for you. Just take a look! This article contains visual components samples that are included in our...
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Wrong email address
Mistyped your email? No problem, contact us! If you used the wrong email address in your order, please, submit your request to us. You should provide us with the details of your order (wrong emai...
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DIY Branding
Unlike the standard theme for Zendesk Guide, all our templates have a wide range of advanced tools to let you brand your help center without external help and coding skills. From now on, you can e...
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Home page options
Explore main page structure and how you can change it, all possible options and adjustments review. Main layout options Usually, а Home page template of a theme consists of three main blocks. Cus...
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Products and services pricing
Where does the price come from, what is included and what’s not, find out from this paragraph. Fully transparent prices Themes pricing You can find the price for each of our themes in our catalog...
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Download link is broken
What to do if for some reason the link you get can not be opened. If your link is not active or broken, make sure that you don’t have firewall restrictions that prohibit this download. Please che...